Mumbai: There is a new entrant in the chat service and it’s none other than our Income Tax Department. But unlike the major chat services available, this service is only meant and launched for ‘Taxpayers’ inorder to address the queries relating to the direct tax issues.
In this facility, a person will have to enter the ‘chat room’ providing an email-id and then can ask questions as a guest.
On the main page, there is a dedicated window specially designed on the IT Department’s website, an icon stated as ‘Live Chat Online-as your query.’
“A team of experts from the department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. This first-time initiative is aimed to enhance taxpayer services in the country”, the IT officer said.
He further added that there would be more features added to the online chat system based on the feedback received by the department.
“An option has also been provided to the taxpayer for emailing the entire chat to their ids for future reference”, the officer said.
However, there is a safety reminder at the beginning of the chat, which states: “The replies are based on the opinion of the expert and in no manner it should be interpreted as the clarification by the Income-tax Department on any matter.”
Although the IT Department had set up a new specific directorate last year within its establishment to monitor and resolve those grievances of the tax payers.